Upon placing your order, you will receive a confirmation email. If the product is available in stock, your order will be shipped on the same business day if placed before 1 PM EST or on the next business day if placed after 1 PM EST. Please be aware that processing times may extend to 7-10 business days for certain out-of-stock products. Once processed, your parcel will be shipped. Please note that some orders are processed automatically, and while we do our best to accommodate requests, we cannot guarantee order changes.

We ship Monday through Friday, excluding weekends and holidays. Your tracking number will be provided as soon as your order ships.

Should you have any questions, please reach out to us at help@generoushair.com

Our customer support team is available 7 days a week via chat, email, or social media.

Please note that stock availability may affect delivery times. Check the product page for specific information.

In rare cases, international shipping to some countries can take 4-6 weeks or longer for slow-to-ship countries. We are not responsible for delays caused by customs clearance processes in the destination country.

You can track your orders on the carrier's websites.

If there are issues with your tracking number or package delivery, please contact the carrier directly before reaching out to us. Allow time for tracking information to update. In rare cases, tracking information may not update, but you will still receive your order. If you encounter delays beyond the estimated delivery time, please contact us.